Questions, feedback, or need a hand? Email support@pippa.tax. No bots, no queues. For data-protection questions, email privacy@pippa.tax. Or write to us at Pippa Money Ltd, Suite RA01, 195-197 Wood Street, London E17 3NU.
If something's gone wrong, tell us and we'll put it right. Email support@pippa.tax with “Complaint” in the subject (or write to the address above) and include your name, how to reach you, what went wrong, and what you'd like us to do. We'll acknowledge within 3 working days and give you a full response as quickly as we can, and within 8 weeks at the latest. Complaining is free and never affects your service.
Pippa provides the Open Banking connection as an agent of Finexer Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 925695). Complaints about that regulated service are forwarded to Finexer within 2 business days and handled within the timeframes set by the FCA's rules; as the authorised provider, Finexer issues the final response. If you're not satisfied with that final response, or you don't receive one in time, you may be able to refer the matter to the Financial Ombudsman Service (financial-ombudsman.org.uk), free of charge.
For anything about how we handle your data, email privacy@pippa.tax. You also have the right to complain to the Information Commissioner's Office (ico.org.uk/make-a-complaint), though we'd welcome the chance to fix things first.
Got a query or a question? Drop us a line any time and we'll help you out. No bots, no queues.
support@pippa.taxHMRC's official guide to MTD for Income Tax: who it's for, the deadlines, and how the new quarterly system works.
Read it on GOV.UK ↗